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Here's why Malaysians are disgruntled with Maxis

By Bryan Chan - on 4 Apr 2016, 4:37pm

Here's why Malaysians are disgruntled with Maxis

Last month, we received word that Maxis had come up with a rather affordable postpaid plan that was specifically for East Malaysians. This, plus the fact that Maxis remains the only telco to charge RM98 for 1GB of Internet data, has caused many of its users to be slightly more than irate. Further fanning the flames, is how Maxis has been offering only selected users, special rates not found on the website.

A Maxis user said he received an SMS for him to pay only RM98 for 5GB of data quota. The standard quota, as seen below, is only 1GB.

For comparison, Digi offers RM48 for 1GB of Internet data, while Celcom is offering RM45 for 2GB of Internet data. And this is just based on the monthly Internet quota.

Digi is offering 1GB of Internet quota for RM48.

For RM45 per month, Celcom is offering 2GB of Internet quota.

Things finally reached a tipping point when earlier today, many Maxis users took to social media and a local forum to express their frustration, leading to the company issuing an official statement:

“You may have read of an exaggerated Maxis save offer in the lowyat.net forum that has been circulating recently when it was first posted on 9 March 2016. We just want to say that this save offer does not exist in the way it was described.
As with any company that has good data on customers, we often design and run targeted campaigns based on factors such as tenure, types of services used, payment history and many more. These targeted campaigns are to ensure that customers get to try out the varied services and plans that Maxis offers. Sometimes Maxis uses offers to stimulate trial of new services. Every now and then we also offer special deals to get our customers to switch in their family members as Maxis customers or to extend a contract.

Additionally, in conjunction with Maxis’ 4G expansion into more towns in Sabah and Sarawak, we launched an introductory 4G promotion that comes with more data. We simply want the East Malaysian residents to enjoy the 4G experience with the upgraded network. The network upgrade has already happened in other parts of the country and now brings the same improved performance to 8 towns across East Malaysia.”

Source: Maxis' Facebook page