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DiGi partners with WeChat to provide self-service channel to customers

By Ian Chee - on 31 Jan 2015, 11:00am

DiGi partners with WeChat to provide self-service channel to customers

DiGi Telecommunications Sdn Bhd (DiGi) recently announced its partnership with social communication application WeChat as part of the telco’s new brand focus to provide a consistent and seamless customer experience.

The company promises consistently good experiences and the best self-serve channels under the new DiGi Easy brand proposition. With this partnership, WeChat serves as a new platform through which customers can deal with DiGi regarding account management as well as enjoy other benefits provided by the telco.

This partnership also allows customers to connect to DiGi’s Official Account on WeChat (ID: DiGi_MY) to check their account status, purchase Internet quota, gain access to exclusive DiGi rewards and send feedback to DiGi’s customer service, among other possible transactions.

WeChat usage also incurs no data usage for DiGi customers on the Weekly and Monthly Prepaid Mobile Internet data packages.

“We are thrilled to be in this partnership with WeChat. DiGi is the first telco in Malaysia to work with WeChat in providing convenience and easy access to users through the popular social communications app. This, again, shows our commitment to bringing innovation to our customers and the industry,” said Praveen Rajan Nadarajan, DiGi’s Head of Digital Services.

To access DiGi’s Official Account, WeChat users simply need to add the DiGi_MY WeChat ID from within the application or scan the QR code from within the app.

Scan this QR code to get straight to Digi’s Official Account. <br> Image Source: Digi.

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