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BlackBerry to use more adhesive measures for the KeyOne's display

By John Law & Cookie Monster - on 12 Jun 2017, 12:01pm

BlackBerry to use more adhesive measures for the KeyOne's display

Image source: Crackberry.

BlackBerry has swiftly responded to earlier reports of displays popping out of the KeyOne devices. 

In its official statement to CrackBerry, the company said it is "aware of the concerns around potential display separation on the device" and revealed that "only a very small handful of customers have reported this kind of issue." It added that the team is considering using more adhesive measures to strengthen and eliminate any possibility of display separation occurring. 

TCL Communication has a long-standing track record of delivering high-quality devices to our customers around the world, and the BlackBerry KEYone is no different. To ensure the highest quality in the BlackBerry KEYone, we used strong, durable premium materials and conducted rigorous stress tests on the device throughout the product development cycle to meet the real life use standards our customers demand. While the BlackBerry KEYone is being met with great enthusiasm, we are aware of the concerns around potential display separation on the device. Out of the thousands of BlackBerry KEYone smartphones that have been shipped and sold globally, only a very small handful of customers have reported this kind of issue.

Our teams are actively examining additional adhesive measures that might further strengthen and eliminate any possibility of display separation occurring. If a customer does experience this however, they're encouraged to contact us for a device warranty replacement.

It's commendable that BlackBerry responded so fast to these reports, acknowledge the issue and focus on how to make things right for customers. 

Source: CrackBerry.