Avaya Wins 2011 Frost & Sullivan Award

Avaya Wins 2011 Frost & Sullivan Award

Avaya announced that it was awarded the 2011 Asia Pacific Contact Center Applications Inbound Systems Vendor of the Year Award from Frost & Sullivan, which is presented to companies that best demonstrate excellent growth in several key areas including growth strategy; implementation of strategy; degree of innovation with products and technology; and leadership in customer value and market penetration.

According to Frost & Sullivan, Avaya was recognized for being able to significantly increase its channel presence. This was done by acquiring Nortel Enterprise Solutions (NES), after which Avaya successfully recruited new distributors, which then led to an increase in market share.

Avaya’s Aura Contact Center was also acknowledged by Frost & Sullivan for being part of a holistic approach in contact center solutions. The Aura Contact Center makes full use of all communicative channels including social networks as customer service channels. Apart from that, its workforce optimization services that provide easy application deployment to quickly adapt to the needs of different companies was also recognized.

Krishna Baidya, Industry Manager, Asia Pacific ICT Practice, Frost & Sullivan said, "Avaya continues to dominate the inbound systems segment for the Asia Pacific contact center applications market with reliable and proven technology."

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